Privacy Policy

1. Our "No-Sharing" Guarantee

We do not sell, rent, trade, or share your personal data or your customers' data with any third parties for marketing, profiling, or any other purpose. Your database is a private silo accessible only by you and your authorized users.

2. Data We Collect

To provide our services, we collect only the minimum necessary information:

• Account Information: Email address and billing details required to maintain your subscription.
• CRM Data: Any contact information, notes, or files you upload to the platform.
• Technical Logs: Basic metadata (IP address, browser type) used strictly for security and troubleshooting.

3. How We Use Your Data

We use your information exclusively to:

• Provide and maintain the Intent CRM platform.
• Process your subscription payments.
• Send essential system updates or security alerts.
• Improve platform functionality through anonymized, aggregated usage patterns.

4. Data Security

We employ industry-standard encryption to protect your data both at rest and in transit. We prioritize architectural designs that limit our own employees' access to your private CRM entries.

5. Third-Party Service Providers

While we use secure cloud hosting and payment processors (like Stripe), these providers are strictly prohibited from using your data for any purpose other than facilitating Intent’s services. They act as Data Processors and are bound by strict confidentiality agreements.

6. Data Portability and Deletion

• Export: You can export your data at any time in standard formats (CSV/JSON).
• Deletion: If you close your account, your data will be permanently purged from our servers within 30 days.

7. SMS Communications

If you elect to receive SMS communications from Intent (by completing one of the opt-in flows), the following terms apply to those communications.

7.1 No Sharing or Sale of SMS Information

We do not sell or share your SMS data with third parties or affiliates other than the service provider(s) we engage with as required to provide SMS services (provisioning phone numbers, delivery and receipt of SMS messages, etc.). We do not sell or share your SMS data for marketing, promotional, analytics, or adjacent purposes.

We collect the following SMS data:

• SMS Opt-in/opt-out/consent records
• Your phone number(s)
• Who you communicate with, associated contacts or phone numbers
• SMS message content
• SMS message metadata including timestamps, message size, sending patterns, and any media attachments

Your SMS data is not shared or sold with third parties or affiliates for marketing or promotional purposes. The data we collect is used solely for providing SMS services.

7.2 Message Frequency

Message frequency varies by program. The number of messages you receive each month depends on the programs (business, transactional, or marketing) in which you have opted in.

7.3 Message and Data Rates

Message and data rates may apply to any SMS messages you send or receive in connection with our messaging programs. Please contact your mobile carrier for information regarding the costs associated with text messaging.

7.4 Opt-Out and Help

You may opt out of SMS communications at any time by replying “STOP” to any message you receive. For assistance, reply “HELP” or contact us using the information provided in this Policy. Your carrier is not liable for delayed or undelivered messages.